Customer Service
- Shipping & Delivery
- Wristpix delivers both within the US and Internationally. All US orders will be shipped by USPS by default. We are unable to deliver to Post Office boxes. All international orders will receive an e-mail from intlorders@wristpix.com prior to shipping with a confirmed delivery charge. Due to international trading agreements and regulations, Wristpix.com is obliged to adhere to particular shipping restrictions.
- Privacy & Security
- Wristpix has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this web site: www.wristpix.com. Wristpix is the trading name and trade mark of Wristpix. Any information that you provide to us will be stored and processed in accordance with the Data Protection Act 1998 We will hold and transmit your information in a safe, confidential and secure environment. We will not sell or rent your personal information to third parties except as described under the heading “your data” below or in our Privacy Policy. If you object to your Information being transferred or used in this way please do not register.
Your DATA
When becoming a new customer you agree to our terms and conditions and privacy policy. The information you provide shall be held and may be used by Wristpix and disclosed to associated companies of Wristpix for the following purposes: Informing you about upcoming events organized by or on behalf of Wristpix telling you about products, services and offers available from Wristpix and operating and administering such products, services and offers; processing of applications for, and administering membership of, this website; providing you with updates and information about Wristpix; and helping Wristpix through analysis and assessment to better understand and develop our business, including new and innovative products and services. If agreed by you, Wristpix may also pass your information to credit reference and fraud prevention agencies. Communication between Wristpix and you may be by letter, phone, fax and/or e-mail or other electronic means. By registering with Wristpix and/or using this website you consent to Wristpix using your data in this way.
Shopping
When becoming a new customer on line with Wristpix or purchasing goods on line we record your Internet IP address for our records for reference to any fraudulent payment transactions.
Security
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.
Data Quality/Access
This site gives users the following options for changing and modifying information previously provided once logged in, though the "my account" section. - Returns & Replacements
- Please note the production time of each bracelet is 7-10 days. Each wristpix is made especially for you. Please be aware that production is limited and custom, you will be notified promptly of any delays. We strive to meet every deadline, however, delivery dates are non-binding insofar as they are not expressly stated in writing as fixed dates in the order confirmation or letter of acceptance. We only produce quality and integrity of our workmanship as much we do the design therefore a rigorous 10x inspection for quality is implemented during production. In the rare instance we occur a time delay due to manufacturing difficulties, we will notify you immediately and resolve it as soon as possible.
Cancellations
Items special/custom ordered, altered, or manufactured to your specifications, cannot be accepted for refund, credit or exchange. Please keep this in mind when placing your order. If you have submitted an order by telephone, email or online ordering please contact us via email as soon as possible to determine whether your order can be changed or canceled. If you require a cancellation it may become forfeited at the point of cancellation.
Returns
Items special/custom ordered, altered, or manufactured to your specifications, cannot be accepted for refund, credit or exchange. Please keep this in mind when placing your order. If you are not satisfied and wish to return merchandise (excluding the aforementioned above), we will give you full credit, provided you follow these procedures: All returns are to be received by wristpix within 30 days of shipped invoice date, must be accompanied by original receipt and must be in new condition with original packaging. Items with manufacturing defects may be returned for exchange at any time. Please return the merchandise in its original condition and packaging, including envelopes, bags and boxes. Send with a written request along with a copy of your invoice. Merchandise returned without a request and a copy of the invoice may be charged a service fee of $10.00, or we may return the merchandise to you at your expense.
Package merchandise securely, insure it, and ship it to: wristpix, 1600 Salt Springs Rd., Warren OH 44481-8626. Or, take advantage of this easy-to-use service: We can provide you with a digital PDF USPS Priority Mail Label so you can print the return label from the convenience of your own computer. Then you can use USPS Carrier Pickup for package pickup the next postal delivery day when your carrier delivers your mail or bring your package to a USPS drop off location. No need to prepay the shipping charges. When your return is processed, a flat rate of $7.50 will be deducted from your credit invoice. If you would like to receive this label, you may request it via email. Refused, undeliverable, or unclaimed packages will be charged a 10% handling fee, plus postage. wristpix cannot be held responsible for returned merchandise if these procedures are not followed. - Ordering
- Once you have selected a product you would like to purchase, simply click ‘Add to Cart’, confirm your selection in the shopping cart and continue by clicking ‘checkout’ to enter your shipping and billing information. You will receive a confirmation page that will include your order number. You will also receive a confirmation email that will include all contents of your order. Once your order has been processed and shipped, you will receive a confirmation along with your tracking number. Simply click on the link provided for your tracking information. You can also login to our ‘My Account’ feature, which will give you all the details and updates about your order.
- Viewing Orders
- To view the status of orders log into your account.